"Which payment methods do you accept?"
We accept PayPal and all major credit cards.
"What's the delivery time?"
Expected delivery in 8-25 business days depending on where you live. We will always try to minimize the shipping time using warehouses that are the closest to you.
"Where is my package?"
Upon shipment, you will receive the order number which you can use to track your item (if the local carrier allows it).
"Do you sell my details to any other companies?"
We value your trust above all. Your personal details will never be sold to third parties.
"Is it safe to place an order on your site, will you have access to my bank details?"
We do NOT have access to your card details. All payments are processed through PayPal and Stripe, certified Level 1 PCI DSS compliants.
"I happened to write the wrong address - what do I do?"
Send us e-mail to firstname.lastname@example.org as soon as possible with the new correct address. Please note, if you don't contact us in time, we cannot guarantee a delivery.
"Can I change/cancel my order after it's placed?"
We are pretty quick at getting your order out the door so unfortunately, if your order placement time exceeds the amount of time it takes us to fulfill your order, we are unable to make any changes to your order once the order has been placed.
"What about duties / import taxes?"
We are NOT responsible for any duties and/or import taxes that you may be subjected to. Duties and taxes, if applicable, will be charged at the customer’s expense and refunds will not be issued if you choose not to pay the charge.
"I have still not received my package, what do I do?"
If more than 25 business days have passed, please write to email@example.com. We'll find your package and solve it.
"I am having trouble with your website."
Please ensure the browser you are using is up to date. It may be worth deleting your cookies and trying the site again. If you continue to experience issues, please get in touch with our support team at firstname.lastname@example.org and provide the following:
- Detailed description of the issue you are having
- Screenshots of any error messages you may be experiencing